The Rent Payment Interactive Voice Response (IVR) System is a full featured system designed to handle in-bound customer calls. Its pre-scripted prompts gather payments via check, credit card, or ACH.
The system includes full integration of Fraud Detection Suite (FDS) which is a set of customizable, rules-based filters and tools that identify manage and prevent suspicious and potentially costly fraudulent transactions.
The Rent Payment system is designed for Landlords and Property Managers that:
- Accept payment from customers by phone
- Want to improve customer service and convenience
- Want to accept payments 24/7
- Want to decrease customer on-hold times
- Want the capability to accept high volume of payments per hour at the beginning of the month
- Want the capability of an enterprise-level system without the equipment and programming costs
How it Works:
The payment system accepts calls from your customers wishing to make a check, credit card, or ACH payment. The customer dials your general phone number or an dedicated payment line and the system proceeds to take a payment from your customer using speech recognition or a standard touch-tone keypad on their phone.
Features:
- Guaranteed 24/7 Operation.
- Real-Time Credit Card Processing.
- Integrated with your rent management database.
- Personalized Scripting and Voice Prompts.
- Verifies Check and Credit Card Authenticity.
- Real-Time Web Reporting and Statistics via Web Interface.
- NACHA Compliant ACH Processing via IVR - Payment Authorization is verbally recorded.
- 100% PCI Compliant Credit Card Processing for maximum security.
Benefits:
- Increased Cash Flow
- Enhanced Productivity of Current Staff.
- Customer Service is improved.
- Expands Rent Payment Retrieval Hours to 24/7
- Set-up, Programming, and Equipment at no charge
Automated Bill Collector
With our Automated Billed Collector service we have the ability to call your customers for you, remind them of their past due bills, leave them a voicemail message, give them their rent balance due, collect their payment by telephone, and even send you an email notification once payment is collected.